Delivery Charges
Sofa.com's friendly team of drivers will happily deliver to any address in the UK mainland plus Northern Ireland.
Medium Items
For mid-size items, such as sofa.com's footstools, we charge a small-ish delivery fee of £49. Once your order has been meticulously handcrafted, sofa.com's friendly team of drivers will carefully deliver it to your door, then unpack, assemble in the room of your choice, and even steam it if required, leaving it looking irresistibly luxurious.
Sofa.com are delighted to be able to offer delivery to the Republic of Ireland. For their handmade-to-order furniture, they offer a white glove delivery service to ROI where their friendly Irish delivery partner will carefully deliver your specially handcrafted piece to your door, then unpack, assemble in the room of your choice, and even steam it if required, for a fee of €249.
Returns and Exchanges
They’re sure you’ll absolutely love your new item, but if you are not 100% happy with your purchase The Roost will be happy to provide a refund or exchange. You will need to contact us within 14 days of your delivery date, so we can process a refund or exchange for you.
We simply require that your item is returned in the same condition it was as when it was delivered.
If you wish to return your order, including on the day of delivery, a restocking fee will be charged and deducted from your refund. The restocking fee will be £50 or 10% of the item being returned, whichever is the greater value. Please note, the original delivery fee will not be recompensated.
For times when your item isn’t quite perfect and another design from sofa.com's sumptuous collection has caught your eye, we will happily exchange your order with no additional delivery costs. Easy! Our standard restocking fee will apply, which will be £50 or 10% of the item being returned, whichever is the greater value. This will be deducted when your exchange order is processed, and any outstanding balance will need to be settled before we can deliver your new order. Please note, the original delivery fee will not be recompensated.
If you have ordered a modular design (corner sofas, chaise sofas, or any sofa which is produced and assembled in individual units), please be aware this can only be exchanged for store credit. There will be a restocking fee of £50 or 10% of the item being returned, whichever is the greater value, which will be deducted from the store credit total.
Any items with bespoke changes, including designer fabrics, cannot be returned.
