Delivery Information
Estimated delivery times are shown on every product page, so you know what to expect before you order. Most items arrive within the stated window - often sooner.
Tracking your order
As soon as your order is dispatched, you'll receive a tracking email. If your order includes items from more than one of our brand partners, you'll receive a separate tracking email for each - this just means your items are being made and shipped by the specialists who craft them, so you get the freshest stock rather than a warehouse compromise.
Delivery costs
Delivery costs are set by the brand that makes your item and shown clearly at checkout before you pay. We recommend reading the 'Delivery & Returns' tab before you purchase so you're aware of our lead times and the return process. Many of our brands offer free UK delivery; where a cost applies, you'll always see the exact amount before you confirm your order. If you love free delivery to the UK, then you'll love this edit we've created for you, with no shipping costs!
We currently deliver across mainland UK. We can also reach Northern Ireland and the Isles - email us at hello@theroost.com and we'll always try to find a way to get it to you.
Looking to order from outside the UK? Email us at hello@theroost.com — we're happy to see what we can arrange.
Made-to-order items
Some pieces are made especially for you once you order, which is why lead times vary by product - you'll always see the estimated timeframe on the product page. If your item happens to be in stock already, it's often dispatched right away.
During busy periods
Around bank holidays and peak seasons, dispatch can occasionally take a little longer than usual as our brand partners manage higher demand. Your order is still being carefully prepared - we'll keep you updated if timings shift.
If something can't be delivered as planned
In the rare case an item can't be fulfilled to your address, we'll contact you straight away with options - including arranging a different delivery option, or a full refund if you'd prefer. You're always in control of the outcome, and you'll never be charged more than the price you agreed to at checkout if you don't want to go ahead with the order.
Need help?
Email us at hello@theroost.com or contact us here - we're happy to help with anything delivery-related.