Lacquer Chip Sample, Charcoal

Cushions - < 1 week
Wallpaper - < 3 weeks
Made to order furniture - <10 weeks

Delivery & Returns:

• There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our support team right away. For Ready to Ship items, please contact returs@theroost.com to cancel your order. Please return items in their original, unused condition for a full refund (excluding our shipping costs). We can arrange for the item to be collected, or you’re welcome to send it back to us. We recommend that you insure the return shipment if you are sending the item back, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain proof of sending.
  
• For Made to Order items (upholstery, furniture, lacquer or wallpaper), you may cancel your order up to 48 hours after placing your order. After this, we are unable to offer refunds for made-to-order items beyond the 48 hours after placing your order. For any items that arrived damaged, we can issue a full refund; however, please contact our support team within 14 days of the item's delivery. Please include as much photographic evidence as possible for damage to the package and the item – this way we can investigate the cause quickly and find a resolution for you. Please report any visible damage to the outer packaging to the drivers immediately.